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PLAYER SUPPORT

L-RUNE

PLAYER SUPPORT

PLAYER
SUPPORT

SHAPING THE PLAYER EXPERIENCE

We believe that engaged players, build stronger game loyalty and inevitably profitability for your game. For over 25 years, we have been delivering exceptional tailored player support and building communities at scale.

From complementing your in-house teams, to providing a full-service through dedicated resources, our team of experienced and passionate gamers can design, build and deliver player support and community management to meet your vision and objectives for your game and players.

EXCEPTIONAL PLAYER SUPPORT ON A TRULY GLOBAL SCALE

We can scale to your needs, across time zones, languages, and regions.

Support From Anywhere

We provide you with the expertise to consistently reach and support your players in key regions.

Our global reach means we can deliver localized support from our studio locations, or through Work From Anywhere.

In Any Language

Our extensive network and years of experience in localization means we have unique access to a broad range of native speakers in most languages.

Our unique machine translation service helps give you flexible multi-lingual coverage when you need it most.

Wherever your players are, our agents help to keep them engaged in your game, in their own language and culture.

Through Any Channel

With so many channels and ways for players to get in touch today, we can help by offering 24/7 omni-channel support.

From email to Discord community management, we’ve got you covered.

Our use of technology is key in delivering efficient, scalable services. Our specialist team has experience designing, developing and integrating technical solutions to meet every need.

We’ve been designing and delivering outstanding support for some of the biggest names in the global games industry for over 25 years.

LOOKING AFTER YOUR PLAYER COMMUNITY

We believe community management forms the bridge between you and your players, and can help provide the feedback you need to make your game even better. We can be an extension of your team; help develop, moderate, and support your player communities in any language. From Twitter to Discord, our team can engage, build loyalty, and manage growth on any platform by providing:

Moderators

Social Media Managers

Community Managers

Community Strategy

In-depth Analysis and Reporting

Content Creation Services

INNOVATING TO BRING YOUR VISION TO LIFE

We don’t believe in replacing people with machines, but we do believe that technology helps make people more efficient. That’s why we’ve developed our own solutions for delivering multilingual player experience at scale and intelligent automation support.

Plus, we work with some of the best platform providers in the business.

EXPLORE MORE

Let PTW engage and grow your player base