REACT is your ultimate business process automation solution for Player Support that combines a suite of technologies to efficiently and effectively enhance productivity.

Serve Massive Audiences

Meet Player Expectations

Support Multilingual Players

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REACT at a Glance

Embrace the future of Player Support.

REACT is a 360-degree business process automation solution for your Player Support challenges. It utilizes four key components:

Intelligent workflow

Business process management connects humans and technology into seamless workflows

Intelligent document processing

AI-based technology captures, classifies, and transforms unstructured data from different sources into actions

Robotic process automation

Automate rule-based, repeatable, high-volume tasks

Conversational AI

The most sophisticated chatbots and virtual assistants that identify and personalize interactions

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Improve response times

Bots can work 3-5 times faster than humans

Increase player satisfaction

Faster response times ensure consistent responses and reduce errors

Improve agent satisfaction

Eliminate repetitive tasks, allowing teams to focus on more complex problem-solving issues, or to improve the personalisation of responses

Provide 24/7 service coverage

Automation is always on, so there is no need to consider coverage needs; robots don’t need breaks

Reduce costs

Introducing automation can help to reduce the workload on your player support team and reduce the need for agents to handle certain enquiries


Let PTW engage and grow your player base